Traditional land-based grocery store operators have to strike a tough balance between the range of products and the easiness of customers navigating in-store: smaller local grocery stores find it difficult to accommodate a wider range of SKUs to fulfill customer needs; while mega grocery stores have generated customer complaints around the difficulty in locating the exact product they were looking for.

Solution

Shoalter’s e-commerce platform solution possesses a strong set of features that allow customers/online users to look up the products they have in mind without a hitch, also, the digital platform could allow more products to be listed online than in local stores with relatively limited space, hence could effectively increase the average basket size and customer spending.

It has long been a customer pain point when it comes to in-store inquiry. There are times when the staff members are busy at the till or loading items, or the stores are simply just too big for staff members to be present everywhere - here comes the desperate customers who struggle to find an answer.

Solution

Shoalter’s solution offers an omni-channel communication experience for customers –live chat window, hotline queueing services, conversational AI chatbot, email or enquiry forms – all offered both in-app or on desktop web view. Enquiries from all sources of channels can be centralized onto one backend admin platform automatically for smooth diversion and monitoring of work among CS agents.

It is no doubt that the nature of conventional land-based grocery stores has always limited the basket sizes and sales volume, because sales generation would always count on the manual operation of the cashier staff and the amount a customer is able to carry home.

Solution

Shoalter Technology offers both Cloud and on-premises servers (hardware + set-up) that ensure smooth check-out for online orders to withstand critical traffic issues.

The traditional grocery buy/sell model implies that the operators are fully responsible for demand & supply forecasts and any costs on expired perishable goods. Besides the significant waste in expired perishables, product damage from transportation and shelf display are generating substantial expenses.

Solution

Shoalter’s e-commerce platform does not only fit first-party buy/sell business, it also enables third-party sales, where merchants are recruited to create their own virtual “store” on the e-commerce platform and merchants will split the workload by managing their own stock and product listings. This could greatly cut down on the operation cost for the platform operator.